Alarm.com - Skybell Wireless Signal Strength

Alarm.com - Skybell Wireless Signal Strength



If you are experiencing issues with your Skybell (doorbell camera) such as:
 - Poor, inconsistent or no video captures
 - Black screen when attempting to view at the door
 - Poor video quality 
 Please check the wireless signal strength

To check the wireless signal strength of your Skybell Door Bell, please follow the instructions below:
From your PC, log into alarm.com
On the main customer page, select VIDEO on the left hand side of the display:






Select SETTINGS on the top right hand side of the menu options:













Select VIDEO DEVICE INFO:




Refer to the WIRELESS SIGNAL STRENGTH option towards the bottom of the screen.  Select REFRESH for current signal strength information



Signal strength showing below 85% will mean your Skybell Doorbell Camera will not function correctly.  The camera requires 90%+ to maintain solid performance at high resolution.
This is not an uncommon issue as there are a few factors that can cause issues with your signal strength such as: 
      - Distance from the router to the Skybell
      - Load bearing walls/interference
      - Amount of metal in the surrounding area


TIPS TO TRY:
- Power cycle your router, in general 9/10 networking issues can be resolved by doing this 
- You may wish to adjust your network settings or adjust the location of your wireless access
- Try a WiFi booster (Reed can help you with that! Please contact our sales dept. for more information)
- Try lowering the device resolution to see if that improves connection


A few things to consider if power cycling does not improve the issue:
1. Where is your router located in relation to the doorbell? (WiFi Booster required?)
2. Have you made any network changes recently?
3. Have you added any other wifi devices?

Reed Security

    • Related Articles

    • Alarm.com - Reconnecting or changing a doorbell camera's Wi-Fi network

      If you have added a wi-fi extender to your network in order to improve signal strength at the doorbell, you will need to delete the door bell from your account before re-adding it. Alarm.com - Deleting a video device/doorbell camera from client ...

    • Alarm.com - Syncing your Skybell to your account

      Syncing the Wi-Fi Doorbell Camera with Alarm.com is fast and simple via your Alarm.com customer app on your mobile device. Ensure the Doorbell Camera is flashing with a alternating Red/Green pattern. Download the Alarm.com App and log into your ...

    • Alarm.com - Manually record video clips

      Alarm.com customers with live video enabled can request a video device recording using the Customer Website or app at any time. Manually requested video clips are approximately 50-60 seconds in length, including about 10-15 seconds of footage from ...

    • Alarm.com - Reconnect an ADC-VDB770 if the wireless network or router changes

      If the ADC-VDB770 disconnects from the user's network due to networking hardware replacement (e.g., a new router or access point) or Wi-Fi settings change, reconnect the device using AP mode or WPS. Reconnect the VDB770 using AP mode: The camera is ...

    • Alarm.com - Add SkyBell Doorbell Cameras

      The customer may enroll as many doorbell cameras as their video service package or add-on includes. Contact Reed Security to find out how many cameras your package supports. To add an additional SkyBell Doorbell Camera: Note: The following steps ...