Reed Security Group
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            Reed Security Residential Service Fees - 2019

            2019 Rates below are effective as of 2019 Jan 01

            We understand that from time to time, even the best systems will need some TLC. Reed Security offers both on site and remote service options to help maintain your systems to help give you piece of mind that you location is protected. Regular service rates and hardware costs will apply on all service requests not covered under a warranty or on a purchased and current Service Plan. Repairs and technical support are not included in your monthly monitoring fees and are subject to a minimum charge.

            Truck roll fees and mileage charges apply to all service plans
            Regular Service fees
            • Regular service hours are Mon to Fri, 8:00 am to 4:30 pm (excluding holidays)
            • Truck roll fee - no service plan $59, with service plan $49
            • Onsite service rate (if no warranty or service plan coverage) - $25 per 15 minutes (no minimum)
            Emergency Same Day Service fees
            • Emergency same day service is defined as the client requiring service during regular hours (as defined above) on the same day as contacting the support desk
            • Truck roll fee - $199 (with or without service plan)
            • Onsite service rate (if no warranty or service plan coverage) - $25 per 15 minutes (no minimum)
            • Emergency service is subject to technician availability.
            After Hours Service fees
            • After Hours are anything outside the regular service hours (as defined above)
            • Truck roll fee - $199 (with or without service plan)
            • Onsite service rate (if no warranty or service plan coverage) - $25 per 15 minutes (no minimum)
            • After Hours service is subject to technician availability.
            Travel Rates
            • No charge within 25 Km of office (both directions)
            • $1.10 / Km round trip less 25 Km
            • NB: All travel distances are calculated using Google maps
            Travel is not covered by any plan or warranty
            Remote/Office fees
            • Remote access/service (includes remote video recovery/archiving) - $50 per 30 minutes
            • Phone assistance/troubleshooting - 1st 10 minutes of basic troubleshooting fee, afterwards $25 per 15 minutes

            All service work comes with a 1 year on Warranty on Parts & ninety (90) days Labour from original date of service, for reoccurring issues. Reed Security does not offer coverage on accidental damages, third party issues, or user errors. Labour charges can apply on parts under a Manufacturer's Warranty. Batteries and other 'consumable' parts are the responsibility of the client and not covered by ongoing service plans or monthly monitoring. Any and all request for service on said parts are billable subject to current fees. Travel costs are extra on all service requests outside our standard service area of 25 Km, including service plans. This information is provided as a general guide and will pertain to most situations. For details on current fees and charges, please contact Reed Security.*

            Restrictions
            • All service work is warrantied for one (1) year on Parts & ninety (90) days Labour from original date of service, for reoccurring issues.
            • Reed Security does not offer coverage on accidental damages, third party issues, or user errors.
            • Labour charges can apply on parts under a Manufacturer's Warranty.
            • Batteries and other 'consumable' parts are the responsibility of the client and not covered by ongoing service plans or monthly monitoring.
            • Any and all request for service on said parts are billable subject to current fees. 

            * This document is not offered as a legal reference, only for the convenience of our clients.

            Updated: 12 Aug 2019 02:11 AM
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