Reed Security Group
            Self Help Reed Security & Dealer Program General

            Reed Security Service Fees


            We understand that from time to time, even the best systems will need some TLC. Reed Security offers both on site and remote service options to help maintain your systems to help give you piece of mind that you location is protected. Regular service rates and hardware costs will apply on all service requests not covered under a warranty or on a purchased and current Service Plan. Repairs and technical support are not included in your monthly monitoring fees and are subject to a minimum charge.

            Regular Service fees are as follows:
            • Service Rate - $55 per half hour
            • Onsite Service - 1 Hour minimum
            • Remote Service - ½ Hour minimum
            • Phone Support - ¼ Hour minimum after free consultation
            • Additional service time is billed in ¼ hours.
            Emergency Same Day Service fees are:
            • Service Rate - $97.50 per half hour
            • Onsite Service - 1 Hour minimum
            • Additional service time is billed in ½ hours.
            • Emergency service is subject to technician availability.
            After Hours Service fees are:
            • Service Rate - $82.75 per half hour
            • Onsite or Remote Service - 2 Hour minimum
            • Additional service time is billed in ½ hours.
            • After Hours service is subject to technician availability.
            Travel Rates:
            • Within 25 Km of office - Free!
            • $1.10 / Km round trip over 25 Km

            All service work comes with a 90 Day Warranty on Labour from original date of service, for reoccurring issues. Reed Security does not offer coverage on accidental damages, third party issues, or user errors. Labour charges can apply on parts under a Manufacturer's Warranty. Batteries and other 'consumable' parts are the responsibility of the client and not covered by ongoing service plans or monthly monitoring. Any and all request for service on said parts are billable subject to current fees. Travel costs are extra on all service requests outside our standard service area of 25 Km, including service plans. This information is provided as a general guide and will pertain to most situations. For details on current fees and charges, please contact Reed Security.*

            * This document is not offered as a legal reference, only for the convenience of our clients.

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