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            Alarm.com-Reconnecting a Camera when WiFi or Network changes are made

            Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change


            If a customer gets a new router or changes their Wi-Fi credentials (network name or password), they need to reconfigure the camera to connect to the new network. There are multiple methods available to restore communication without the need to delete or factory reset an enrolled video camera.

            To reconnect a camera to a Wi-Fi network using WPS mode: 

            This method applies to all WPS-enabled Alarm.com cameras. For specific camera specifications, find the camera's data sheet in Video Devices.

            1. Locate the WPS button on the router.
              • Typically, there is a button labeled with WPS or one of the following icons: icn-sync.svgicn-lock.svg.

                Note: WPS may not be an option on all routers. Refer to the router's installation manual for additional instructions on locating the button and to see if it is a feature of the router.
                 
            2. Locate the WPS button on the camera.
              • On most camera models, the button is labeled WPS or Reset.
              • On the ADC-720W, the button is hidden under the smaller black plug on the back of the camera.
              • For more information about video device status LED patterns, see What does my camera's LED light mean?.
            3. Hold the WPS button for about 2 to 3 seconds (or until the LED begins to flash blue) to put the camera into WPS mode.
              • For details about how long to hold the button on an individual camera, see the specific camera's guide in Video Devices.
            4. Press the WPS button on the router for 1 to 6 seconds to put the router into WPS mode. The time can vary significantly between router models.
              • Typically a light flashes on the router to indicate it is in WPS mode.
              • If there is no LED or a blinking red LED, WPS might be disabled on the router.
            5. Wait 2 minutes to allow the camera and router to discover each other.
            6. The camera LED changes from flashing blue, to flashing green, then to red. Wait for the LED to stay one color, blinking or otherwise, for a few minutes before continuing.
            7. Once the LED has stabilized, refer to the following table for troubleshooting steps based on the LED pattern on the camera:
            LED patternFunctionTroubleshooting

            Solid green

            Green solid.PNG

            The camera believes it is connected to the internet.
            • If unable to view live video, power the camera down for a few seconds and attempt to view live video once it has turned solid green again.

            Flashing green

            Green flashing.PNG

            The camera is able to speak to the router but does not have a full internet connection.
            1. Verify the router's WPS button is enabled and has an active internet connection; attempt to use the wireless network connection on another device (e.g., a computer or tablet).
            2. After verifying the internet connection, remove power from the camera for a few seconds, and wait for the camera to boot again.
            3. If still flashing green, power the router down for at least one minute, then restore power.
            4. Wait until the Internet is reestablished before attempting to connect the camera again.

            Solid red

            Red solid.PNG

            The camera is unable to connect to a wireless network.
            1. Attempt WPS again, but first verify the router has WPS enabled by logging into the interface.
              • The router's user guide can help locate where to check for this setting.
            2. If another attempt is unsuccessful, try another method of reconnecting the camera to a wireless network.

            Note: If the router is verified to have WPS enabled via the router's interface, it may indicate that the camera is too far away for WPS to take effect.

            To reconnect a camera to a Wi-Fi network using an Ethernet cable: 

            This method applies to all Alarm.com cameras with an Ethernet port. For specific camera specifications, find the camera's data sheet in Video Devices.

            Note: For this method to be successful, identify the wireless network name and password. For assistance in finding the Wi-Fi name and password, see How can I find out what the WiFi name and password is for the wireless network?.

            1. Power down the camera.
            2. Find an Ethernet/Cat5 cable that reaches from the camera to the router.
              • This may require taking the camera down from its mounting location and bringing it to the router temporarily.
            3. Plug one end of the Ethernet cable into the camera and the other end into the router.
              • Typically the router has LAN ports that are numbered 1 through 4. Any of these ports should work.
            4. Apply power to the camera.
            5. Allow the camera to fully power on.
              • It can often take up to two minutes for the LED to transition from solid red.
              • If the connection is successful, the LED turns solid green.
            6. Once the camera's LED turns solid green, the new wireless information is ready to be programmed. For more information about configuring a video device's wireless settings using the Customer Website, see Change a video device's wireless network settings.
            7. If the LED turns solid green after being power-cycled, attempt to view live video on the website or app.
              • If unable to view live video, refer to the following table: 
            LED colorFunctionTroubleshooting

            Flashing red/green

            Red and green flashing.PNG

            The password entered above may be incorrect.

            Flashing green and failing to turn solid

            Green flashing.PNG

            The camera is attempting to communicate with the wireless network but is unable to connect.
            1. If the LED is flashing green for more than two minutes, power the camera down for a few seconds then apply power.
            2. Allow the camera to boot up. If the LED is still flashing green after a few minutes, remove power from the router for at least one minute, and restore power.
            3. Wait a few minutes for the internet connection to be re-established.

            To reconnect a camera to a Wi-Fi network using Access Point (AP) Mode:

            This method applies to all AP Mode-enabled Alarm.com cameras. For specific camera specifications, find the camera's data sheet in Video Devices.

            1. Press and hold the WPS button on the back of the camera for five to seven seconds. 
              • The camera first flashes blue before flashing white. 
              • Once the camera's status LED flashes white, immediately release the button.
            2. Using a computer, smartphone, or tablet, connect to the Wi-Fi network named ALARM (##:##:##).
              • The numbers in parentheses are the last six digits of the camera’s MAC address.
            3. Using a web browser on the device used in step 2, enter the camera's access point web address (i.e., http://V721installhttp://521irinstall, etc.).
            4. Press Enter to open the web page.
              • If this does not work, verify that the device is still connected to the ALARM network.
              • If the camera's access point URL is not working, enter the IP address of the camera 192.168.1.1 in the web browser and press Enter.
            5. Follow the on-screen instructions to connect the camera to the customer's wireless network.
            6. Click Scan for wireless networks.
            7. Click the name of the customer's Wi-Fi network.
            8. In the Security Key field, enter the customer's Wi-Fi password.
            9. Click Ok in the pop-up window that appears asking to refer to the website.
            10. Once the camera's LED is solid green, try to view live video on the Customer Website or app. 
              • If the camera's LED does not turn solid green, reboot the camera retry this procedure. 

            Camera not connecting, LED Solid Red

            For connection methods other than WPS, verify that the wireless credentials being used are correct by connecting to the network with another device (e.g., smartphone, tablet, etc.).

            If all preceding methods have failed and the camera still has a solid red LED:

            1. Delete the camera from the customer's account. For information about how to remove video devices, see Delete a video device from a customer account
            2. Perform a factory reset. For information about how to factory reset a video device, see the camera's reset guide in Video Devices.
            3. Connect the camera to the new wireless network using the previous procedures.



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