If a customer gets a new router or changes their Wi-Fi credentials (network name or password), they need to reconfigure the camera to connect to the new network. There are multiple methods available to restore communication without the need to delete or factory reset an enrolled video camera.
To reconnect a camera to a Wi-Fi network using WPS mode:
This method applies to all WPS-enabled Alarm.com cameras. For specific camera specifications, find the camera's data sheet in Video Devices.
|The camera believes it is connected to the internet.|
|The camera is able to speak to the router but does not have a full internet connection.|
|The camera is unable to connect to a wireless network.|
Note: If the router is verified to have WPS enabled via the router's interface, it may indicate that the camera is too far away for WPS to take effect.
This method applies to all Alarm.com cameras with an Ethernet port. For specific camera specifications, find the camera's data sheet in Video Devices.
Note: For this method to be successful, identify the wireless network name and password. For assistance in finding the Wi-Fi name and password, see How can I find out what the WiFi name and password is for the wireless network?.
|The password entered above may be incorrect.|
Flashing green and failing to turn solid
|The camera is attempting to communicate with the wireless network but is unable to connect.|
This method applies to all AP Mode-enabled Alarm.com cameras. For specific camera specifications, find the camera's data sheet in Video Devices.
For connection methods other than WPS, verify that the wireless credentials being used are correct by connecting to the network with another device (e.g., smartphone, tablet, etc.).
If all preceding methods have failed and the camera still has a solid red LED: