Alarm.com - Skybell Wireless Signal Strength
If you are experiencing issues with your Skybell (doorbell camera) such as:
- Poor, inconsistent or no video captures
- Black screen when attempting to view at the door
- Poor video quality
Please check the wireless signal strength
To check the wireless signal strength of your Skybell Door Bell, please follow the instructions below:
From your PC, log into alarm.com
On the main customer page, select VIDEO on the left hand side of the display:
Select SETTINGS on the top right hand side of the menu options:
Select VIDEO DEVICE INFO:
Refer to the WIRELESS SIGNAL STRENGTH option towards the bottom of the screen. Select REFRESH for current signal strength information
Signal strength showing below 85% will mean your Skybell Doorbell Camera will not function correctly. The camera requires 90%+ to maintain solid performance at high resolution.
This is not an uncommon issue as there are a few factors that can cause issues with your signal strength such as:
- Distance from the router to the Skybell
- Load bearing walls/interference
- Amount of metal in the surrounding area
TIPS TO TRY:
- Power cycle your router, in general 9/10 networking issues can be resolved by doing this
- You may wish to adjust your network settings or adjust the location of your wireless access
- Try a WiFi booster (Reed can help you with that! Please contact our sales dept. for more information)
- Try lowering the device resolution to see if that improves connection
A few things to consider if power cycling does not improve the issue:
1. Where is your router located in relation to the doorbell? (WiFi Booster required?)
2. Have you made any network changes recently?
3. Have you added any other wifi devices?