Alarm.com - Linking Alarm.com Accounts & Switching Between Accounts

Alarm.com - Linking Alarm.com Accounts & Switching Between Accounts

Linked Systems allows multiple customer accounts to be linked under a single login using the Customer Website. This allows the customer login to conveniently switch between Alarm.com accounts without having to log out of one account and log into their other Alarm.com accounts. Once Linked Systems is set up using the Customer Website, the login can also use the Customer app to toggle between the linked accounts. 


With Linked Systems, customers can link any existing Alarm.com accounts even if the accounts are with different dealers. There is no limit on the number of accounts that can be linked using Linked Systems. 


Note: Granting Linked Systems enables the feature only for the logins that perform the setup process. It does not automatically grant access to all logins associated with the accounts, so each login name that wants to have access to multiple systems needs to go through the Linked Systems setup process to be able to switch between Alarm.com accounts.

To link multiple account logins under one login name: 

When adding a login that already has Linked System connections to the login, access is granted to the subsequent logins that were already attached.

Using the Customer Website:
  1. Have the customer choose the account they would like to mainly use to access all of their accounts. This is the login used to access the multiple accounts once it is set up.
  2. Verify all usernames and passwords for the other accounts are easily accessible or known.
  3. Log into the Customer Website using the chosen customer account login.
  4. Click the Login information icon.

     LoginIcon.PNG
    • The user can also click Settings, then Login Information to open the Login Information window. 
  5. Click Linked Systems.
  6. Click Add. 
  7. In the Login text field, enter the login name to be linked.
  8. In the Password text field, enter the password to the login to be linked.
  9. Click Submit.
  10. Verify the system to be linked, then click Confirm. This takes immediate effect in linking the accounts to the current login name. 




Using the Customer app:
  1. Have the customer choose the main account the customer would like to connect with the rest. This is the login they will use whenever accessing the accounts going forward.
  2. Verify all the usernames and passwords for the other accounts are easily accessible.
  3. Log into the Customer app.
  4. Tap .
  5. Tap Login Information.
  6. Tap Linked Systems.
  7. Tap Add.
  8. Enter the login and password for a secondary account.
  9. Tap Next.
  10. Read the instructions on the page, then tap Confirm.

For information on how to switch between accounts after enabling Linked Systems, see Switch between linked Alarm.com accounts (Multi-System Access).

To unlink an account under one login name:

Using the Customer Website: 

If the user sets up Linked Systems but then wants to remove a system from their login, proceed to the following steps. 

  1. Log into the Customer Website using the login setup with Multi-System Access. 
  2. Click the Login information icon.

     LoginIcon.PNG
    • The user can also click Settings, then Login Information to open the Login Information window. 
  3. Click Linked Systems.
  4. In the Default system for dropdown menu, verify the current default system selected is different than the default system to be unlinked. 

    Note: If the default system selected is the same as the default system to be unlinked, use the Default system for dropdown menu to select another system. Otherwise, there will be no option available to unlink the desired system. 
     
  5. Click  on the system to remove from the login. 
  6. Click Remove System to confirm the removal. This takes immediate effect in unlinking the accounts to the current login name. 
Using the Customer app:
  1. Log into the Customer app.
  2. Tap .
  3. Tap Login Information.
  4. Tap Linked Systems.
  5. In the Default system for dropdown menu, verify the current default system selected is different than the default system to be unlinked. 

    Note: If the default system selected is the same as the default system to be unlinked, use the Default system for dropdown menu to select another system. Otherwise, there will be no option available to unlink the desired system. 
     
  6. Tap Delete under the system that you'd like to remove.
  7. Tap Confirm after verifying that this is the system that you'd like to remove.

To switch between accounts using the Customer Website: 

  1. Log into Customer Website.
  2. Using the system dropdown menu, click to select the system to access. 
     

System dropdown menu

To switch between accounts on the Customer app: 

  1. Log into the Customer app.
  2. Tap Menu.
  3. On the system description, tap Down to show the other systems attached to the login.
  4. Tap to select the system to access. 


system drop down menu app