Alarm.com - Geo-Service device in malfunction
The Geo-Service device in malfunction trouble condition indicates the Alarm.com servers have not received a location report from the Geo-Device (usually a cellphone) for a 24 hour period.
How to resolve:
To clear the Geo-Service device in malfunction trouble condition:
- Log into the Alarm.com Customer app on the device in malfunction.
- Tap
. - Tap Geo-Services.
- Tap the Geo-Services toggle switch to turn it off.
- Log out of the Customer app.
- Log into the Alarm.com Customer Website (refresh the page if they were already logged in).
- Click Settings.
- Click Geo-Services.
- If the malfunctioning device is showing in the Geo-Service devices section, click on the name of the device, and then click
to delete it. - While staying logged into the Customer Website, log into the Customer app on the Geo-Service device.
- Tap .
- Tap Geo-Services.
- Tap the Geo-Services toggle switch to turn it on.
- On the Customer Website, click to refresh the Geo-Services page or log back in if necessary.
- Verify the device is showing in the Geo-Service devices section.
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