Alarm.com - Create a video upload limit notification

Alarm.com - Create a video upload limit notification

By default, customers are notified of their monthly video upload limit through emails sent to the primary email of the account. Notification emails are sent when 50%, 90%, and 100% of the monthly video upload is reached. If a customer reaches 100%, a notification is sent at the beginning of the next month when uploads are allowed again. A system event notification can also be created to track the monthly video upload limit using the Customer Website and the Customer app. 

Note: When a customer reaches their upload limit, it stops their camera from uploading clips. The only exception is that Alarm.com always allows Event-Triggerd Alarm clips to come through for security. 

To create a system event video upload notification using the Customer Website:  

  1. Log into the Customer Website. 
  2. Click Notifications.
  3. Click +New Notification.
  4. Click System Event.
  5. Name the new notification rule.
  6. In Important, click to select Video upload limit reaches 50%, 90%, and 100%. This sends a system notification when specific upload limit amounts are reached. 

    clipboard_e3e8d616b1d44ab0122b3ac206531e9ed.png
     
  7. To choose notification recipients, click +Add Recipient.
  8. Click the entries in the Address Book that are to be notified, or click +New to add a new address book entry.
  9. Click Close.
  10. Verify the notification is configured with the correct settings.
  11. Click Save.

To create a system event video upload notification using the Customer app:  

  1. Log into the Customer app. 
  2. Tap Menu.
  3. Tap Notifications.
  4. TapAdd.
  5. Tap Create Your Own.
  6. Tap System Event.
  7. Name the new notification rule. 
  8. In Important, tap to select Video upload limit reaches 50%, 90%, and 100%. This sends a system notification when specific upload limit amounts are reached. 

    clipboard_e504ebf963c5c5b52c4c2bf04f4296bee.png
     
  9. To choose notification recipients, tap +Add Recipient.
  10. Tap the entries in the Address Book that are to be notified, or tap + Add Contact to add a new address book entry.
  11. Tap Close.
  12. Verify the notification is configured with the correct settings.
  13. Tap Save.

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