- Create a login for the Customer Website - Create a login for the Customer Website

Important: Only users with Master Control permissions can create new logins. For further assistance, contact the account administrator.
A customer can create multiple logins to be used for the same account on the Customer Website.

Note: Login management can only be done with a customer's login. Login management cannot be done through Login with Access.

To create an additional login using the Customer Website:

  1. Log into the Customer Website.
  2. Click Users
  3. Click Manage Logins.
  4. Click Add a Login.
  5. In the Email Address field, enter the new user's email address.
  6. In the Login Name field, enter the new user's desired login name.
  7. Using the Language Preference dropdown menu, select the new user's language preference.
  8. Click Save.
  9. On the Manage Login Permissions page, select either Master ControlFull ControlRead OnlyLimited Device Access, or Custom. These grant different sets of permission to access various website features. For more information about each permission, see Permissions
    • If no permissions are selected and saved:
      • On the Customer Website, the login is able to view only the welcome card, sensors, and activity. The login is not able to perform any changes except to their Login Information. 
      • On the Customer app, the login is able to view only trouble alerts, weather, and history. The login is not able to perform any changes except to their App Settings. 
  10. Click Save.

Note: New users receive an email containing their username and a link to set up a new password (may take several minutes). If this email is not being received, confirm the user's email address is entered correctly and/or have the user check their junk/spam folder.


Master ControlUsers with Master Control have all of the permissions the primary account user has, including the ability to manage website logins and change profile information such as the primary email address and phone number for the account.

Master Control users do not receive certain types of account notifications that go only to the primary user (e.g., user code changes and invalid email addresses for secondary contacts).
Full ControlUsers with Full Control have all of the Full Control permissions described in the Custom permissions section, along with most of the website and mobile app functionality available to the primary account user.

They do not have the ability to manage website logins, and they do not receive certain types of account notifications that go only to the primary user (e.g., user code changes and invalid email addresses for secondary contacts).
Read OnlyUsers with Read Only permissions are able to see most of the website pages and settings for the account, including the User Codes and Live/Saved Video pages, but are not able to make any changes to account settings, device status, or view saved video. These users cannot see the Manage Logins page.
Limited Device AccessUsers with limited device access are only able to control and observe specified devices.

Note: Access to view the account's activity (e.g., Activity, Reports, Wellness, etc.) is restricted on the Customer Website and Customer app when the Limited Device Access permission is selected. 
CustomCreate a custom role to fit the exact requirements for the user. Use checkboxes to include a specific type of permission and then decide what level of control to provide the user (i.e., Read Only or Full Control). These settings can be adjusted after the login is created.

Note: Custom users are able to view additional website and mobile content not listed in the Custom permissions, such as current system status, system history, their own password settings, and the system equipment list.

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