Alarm.com - Arming Event notification information
Depending on the method used to arm or disarm the system, the user's name who performed the action appears in the arming event notification.
Using the panel
When the system is locally armed or disarmed using a code, the name of the user associated with the user code is included in the notification. User code information can be managed using the website.
Note: The panel must be configured to be armed by a user code to include a name. If a panel has Quick Arm enabled or Secure Arm disabled, the user that armed the system is unknown so the notification does not include a name.
Note: If the Master code is used to arm/disarm, it is not associated with a user so will not have a user name reported. We strongly recommend not using the Master Code for arming/disarming the system and should have restricted access. If you have questions about the master code, please contact the support desk at 306-653-3200 (toll-free 1-844-384-7233), option 3.
Using a keyfob
If a keyfob is used and the panel programmed accordingly with a specific user code, the name of the associated user code is included in the notification.
If the keyfob used is not associated with a specific user code, then a name is not included in the notification.
Using the website or mobile app
If the system is armed or disarmed using the Customer Website or app, the notification does not include a name.
However, the login name that sent the remote command can be viewed in the activity history.
Alarm.com - Mobile App Troubleshooting
Having troubles using your Alarm.com App? Is ii reporting failed updates, freezing up, not showing the correct status? First check the App and device. Please try these steps, one at a time, and check to see if your App is working after each. The ...
Alarm.com - Configure mobile push notification devices
Push notifications are similar to text messages. They are messages that notify the customer of any new app events without the need to keep the application open. These messages are pushed to the front of the phone so that the customer can view them ...
Alarm.com - Create a video upload limit notification
By default, customers are notified of their monthly video upload limit through emails sent to the primary email of the account. Notification emails are sent when 50%, 90%, and 100% of the monthly video upload is reached. If a customer reaches 100%, a ...
Alarm.com - Adding/Changing Users Through Mobile App
TO ADD NEW USER CODES 1. Open Alarm.com App Touch the three bars on the top left hand side of the screen 2. From the options menu, scroll down until you see "Users" and select it. 3. Press the plus (+) sign in the top right hand corner to add a new ...
Alarm.com - Add/Configure notification recipients
Recipients must be added to each notification the user wants to receive. There is no limit to the number of recipients that can be added to receive a notification. Note: Verify push notifications are enabled for push device recipients. For more ...