Alarm.com - Add Z-Wave devices remotely

Alarm.com - Add Z-Wave devices remotely

Customers can enroll devices remotely

With the Add Device Portal, customers can also enroll certain devices themselves using the Customer Website or Customer app.

Important: The Add Device Portal must be enabled for the following options to appear. 

To enroll Z-Wave devices using the Customer Website:icn-chevron-up.svg 
  1. Log into the Customer Website.
  2. Click Settings.
  3. Click Manage Devices.
  4. Click Add Device.
  5. Click to select what type of device to install (e.g., Lock, Lighting and Appliance Control , etc.).
  6. Follow the prompts to enroll the Z-Wave device.
To enroll Z-Wave devices using the Customer app:icn-chevron-up.svg 
  1. Log into the Customer app. 
  2. Tap Menu.
  3. Tap Add Device.
  4. Tap to select what type of device to install (e.g., Lock, Lighting and Appliance Control , etc.).
  5. Follow the prompts to enroll the Z-Wave device.

    • Related Articles

    • Alarm.com - Z-Wave device reporting Malfunction

      The Malfunction trouble condition indicates a device (e.g., sensor, Z-Wave, Geo-Device, etc.) is unable to properly communicate. How to resolve: Verify that the device is still active and powered on. Power cycle the device. Verify there is nothing ...
    • Alarm.com - Create a login for the Customer Website

      Important: Only users with Master Control permissions can create new logins. For further assistance, contact the account administrator. A customer can create multiple logins to be used for the same Alarm.com account on the Customer Website. Note: ...
    • Alarm.com - Configure mobile push notification devices

      Push notifications are similar to text messages. They are messages that notify the customer of any new app events without the need to keep the application open. These messages are pushed to the front of the phone so that the customer can view them ...
    • Alarm.com - Smart Thermostat Battery Replacement

      The Alarm.com Smart Thermostat (ADC-T2000) can be powered by four AA Alkaline batteries. Considerations: If there are no batteries inserted, and the thermostat is running off solely of AC power, the thermostat will report a low battery (indicated by ...
    • Alarm.com - Geo-Service device in malfunction

      The Geo-Service device in malfunction trouble condition indicates the Alarm.com servers have not received a location report from the Geo-Device (usually a cellphone) for a 24 hour period. How to resolve: To clear the Geo-Service device in ...